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Client service representative
VCA Inc. East Windsor, NJ
$38k-48k (estimate)
Full Time 11 Months Ago
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VCA Inc. is Hiring a Client service representative Near East Windsor, NJ

Client Service Representative

Are you looking to join a team that values your ability to make personal connections? Are you eager to provide a compassionate first contact to pet parents in need?

VCA Twin Rivers Animal Hospital is seeking an Experienced Client Service Representative to join our team full time! We are proud to be an AAHA-Accredited, full service animal hospital, serving the community for many years.

Our team has a shared devotion to provide progressive medicine with compassion as a driving force and we are eager to welcome a like-minded individual!

Among the reasons to consider joining VCA Twin Rivers

We create and support an inclusive work environment where you can focus on your career, your happiness, and the patients you serve.

Below are some of the many benefits of joining the VCA team!

  • Leadership opportunities
  • Access to the people and financial resources of a large veterinary community
  • WOOF University, offering abundant of training in a variety of topics
  • Generous employee pet care discounts
  • Opportunities to give back through strong Shelter partnerships and VCA Charities

VCA adds value to your compensation package with the following :

  • Competitive wage
  • Medical, Dental & Vision insurance
  • Opportunity to teach and mentor
  • 401(k)
  • Free wellness subscriptions (Head Space)
  • Life and Long Term Disability insurance
  • Paid Parental leave

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.

The Client Service Representative is the pivot around which the hospital operates and is responsible for :

  • Customer service functions, including : greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
  • Scheduling and confirming appointments.
  • Placing outbound calls for follow-ups and reaching out to prospective clients.
  • Presenting and explaining fees, including processing payments.
  • Recommending, selecting, and obtaining products and services, including prescriptions.
  • Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (, heartworm prevention, housebreaking, and flea & tick control).
  • Managing medical records, charts, reports and correspondence.
  • Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times both inside and outside.

The salary range for this position is $16 - $18 / hour

The ideal candidate will have at least 3 years of customer service experience in a veterinary hospital setting

Ready to be part of a team that feels like family? Apply today! We look forward to hearing from you soon.

Benefits : We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation / sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job.

Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

Benefits : We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation / sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed.

It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job.

Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at

Last updated : 2024-04-08

Job Summary

JOB TYPE

Full Time

SALARY

$38k-48k (estimate)

POST DATE

06/09/2023

EXPIRATION DATE

07/31/2024

HEADQUARTERS

DARIEN, CT

SIZE

100 - 200

FOUNDED

1961

CEO

WILLIAM RYAN

REVENUE

$10M - $50M

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If you are interested in becoming a Client Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Service Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Client Service Representative job description and responsibilities

Client services representatives manage client relationships and provide customer support.

02/07/2022: Monterey, CA

Promoting and maintain positive customer relations utilizing service excellence techniques.

02/20/2022: Richmond, VA

Client service representatives are responsible for taking care of users who have a hard time with some business element.

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Customer service representatives also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.

12/22/2021: Altus, OK

Have an understanding and reception to clients' needs and give proactive customer support.

01/29/2022: Huntington, WV

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Client Service Representative jobs

Some popular Client Service Representative hard skills are Customer Service, Client Services, Sales, Microsoft Access, Social Media, Marketing, Management and Banking.

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A good Customer Service Representative must have excellent communication skills since they will be speaking directly with customers.

12/28/2021: Anderson, IN

Should have a proven customer support experience or experience as a client service representative.

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Learn to resolve problems and prevent client dissatisfaction.

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One year related experience required with customer service preferred.

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Step 3: View the best colleges and universities for Client Service Representative.

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